Display problems on some AMD Radeon video cards after installing an update

When AMD Radeon HD 3200 display adapter stopped to work after new update and reported as Microsoft Basic Display Driver, then to fix that problem with your device follow the instructions. If you face an error with the incorrect driver then the Window update KB4057291 release to install a driver to restore multi-monitor display as well resolution control capabilities. You can also call on Microsoft tech support number to take help for a solution.

  • Click to Start -> Settings -> Update & security, now check for updates and install the update to fix your problem.
  • Users may also visit Microsoft Update catalog website for update installation.

If you have to delete the driver from the device and recover the driver version 8.970.100.9001 follow the instruction given below.

  1. Press and hold the start menu and click to select device manager.
  2. Now expand display adapters, the adapter which has problem driver installed, click on that and select the properties.
  3. Now select the driver tab and verify driver version.
  4. Click on uninstall the device.
  5. To avoid reinstallation in future follow this step carefully. Check the box of “Delete the driver software for this device”.
  6. Reboot the device if necessary and then reopen the device manager.
  7. Select the device and then click Action -> Scan for hardware changes.
  8. Again recheck the version of the driver and if still found the version then repeat the 4-7 steps. Do it until the recommended driver get re-installed (8.970.100.9001).
  9. If your graphics problem is solved then you can stop here and if not then again follow the next step.
  10. Again visit to Start -> Settings -> Update & security, then
  11. Check for updates and install any available updates, then click to find any install updates are there or not.

When you follow each step and again found trouble to fix the issue, then you can also take help of Microsoft technical support number which is available for every user. The customer support service is reachable for 24 hours in 7 days. To reach them just dial the number.



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